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Leon25272537bxco
Participant
October 21, 2025
Answered

UNABLE TO DEACTIVATE PHOTOSHOP

I'm looking for help with deactivating photoshop CS5 on my old PC so that I can install it on my new PC. 

Every time I try it tells me to connect to the interenet. Adobe agents are unable to help and have directed me here. Please help ... 

 

davescm
davescmCorrect answer
Community Expert
October 21, 2025

See the attached help page on activation (it relates to CC but the internet connection steps are similar).
https://helpx.adobe.com/uk/x-productkb/policy-pricing/activation-network-issues.html
Dave

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davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
October 21, 2025

See the attached help page on activation (it relates to CC but the internet connection steps are similar).
https://helpx.adobe.com/uk/x-productkb/policy-pricing/activation-network-issues.html
Dave

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