Photoshop will not open in creative cloud or Lightroom Classic. When I click on "Open" in adobe creative cloud nothing happens, and when I do it in Lightroom Classic it keeps giving message about trying to open Photoshop 2023. Help.
I'm on windows also...
Hi @Lionel Wheeler,
Thanks for the update and for confirming you’re on Windows. Since Creative Cloud is still trying to launch Photoshop 2023 even after reinstalling, this usually points to a version mismatch or leftover components from an older install.
To help us see exactly what’s happening, could you please share a short screen recording that shows:
• Clicking Open from the Creative Cloud app
• The message Lightroom Classic shows when it tries to launch Photoshop
In the meantime, because you’re seeing issues across multiple Adobe apps, I recommend doing a clean reinstallation using the Adobe Creative Cloud Cleaner Tool:
• This fully removes old Photoshop versions and corrupted launch references
• After cleaning, reinstall only the latest Photoshop version from Creative Cloud
Note: Ensure you back up your import presets, brushes, etc. Also, ensure everything is synced to the cloud to prevent the loss of any documents or images.
Once you’ve tried this, let us know how it goes or share the recording, and we’ll take it from there.
Best regards,
Anshul Saini
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