unable to load photoshop files on the web version error Operation was cancelled. Could not download "...." because the item was not found or you don't have access to it "
unable to load photoshop files on the web version error Operation was cancelled. Could not download "...." because the item was not found or you don't have access to it "
Hey, @Stephen22425692oxwr. Welcome to the Photoshop Community. I'll help you figure this out.
If you’re using Photoshop Web, please share your browser details and check whether signing out and signing in to Photoshop in another supported browser helps.
If you’re using Photoshop on a desktop, please share the system info from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.
Does this happen with specific documents, after a particular action, or when using a tool? Is the Creative Cloud desktop app running in the background? Have you tried using Photoshop (beta)? Go to Creative Cloud > Apps section > Beta Apps tab.
I'm looking forward to hearing from you. Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)
The files i am unable to open are saying “synced to the cloud” however they do not load and i am unable to work on the files - please can someone explain where if not here can i request support for this issue - many thanks
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