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Gary36374331ras2
Participant
March 28, 2024
Question

Unable to open Hands-on Tutorials

  • March 28, 2024
  • 1 reply
  • 509 views

HI,

 

I'm unable to open any Hands on tutorials - when i click the link it just downloads Adobe photoshop instead of prompting " would you like to open this in photoshop".  

The link is unable to determing Adobe is already installed hence it downloads it.

 

Yes i have internet, and yes i'm behind a strick firewall.

 

I found Network endpoints for Adobe apps & services however whitlisting 400+ domains isn't realistic.

Adobe.com and adobe.io are alkready whitelisted.

 

Anyone know if there is a "shortlist" of domains that these tutorials are stored on?

Or

Is it possible to download these and access them entiely offline?

    This topic has been closed for replies.

    1 reply

    mglush
    Community Expert
    mglushCommunity Expert
    Community Expert
    March 28, 2024

    Hi,

    Can you post the page link so we can see what you are trying to download? If you are downloading a tutorial it should not be downloading the program. Please let us know what link you are clicking on also?

    Michelle

      G
      Gary36374331ras2Author
      Participant
      April 3, 2024

      Hi,

      Apoligies for the delayed reply.

       

      If i go to Learn | Adobe Creative Cloud

      and change the tutorial type to Hands-on and select any tutorial (such as this one Learn | Adobe Creative Cloud) and select "Begin tutorial in photoshop" i get the issue described and shown in the first screenshot.

       

      If i try this again, on the same device but an unfiltered internet connect, i instead get the second screenshot requesting to open photoshop.

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