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dragantomas
dragantomas
Inspiring
January 31, 2020
Answered

Unable to open Raw file CR2 in CS6

  • January 31, 2020
  • 6 replies
  • 5853 views

Hi all,

 

As per the title, I am not able to open the CR2 files in CS6 camera raw. Camera files are from Canon 5D iii. I have MBPro 2013.

 

5D iii is supported by Camera Raw 9.1.1, which reads up to date in About Camera Raw

 

I know I can DNG convert these files, but its a extra workaround that takes time. 

 

All CS6 apps are up to date via Help-Updates...

 

Does anyone knows how to fix this issue?

 

This topic has been closed for replies.
Correct answer Jeff Arola

Here is the installer for camera raw 9.1.1

http://download.macromedia.com/pub/developer/camera-raw/installer/CameraRaw_9_1_1.pkg.zip

 

You may have to follow the directions here under Creative Suite 6 to get it to install.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

6 replies

Jeff Arola
Community Expert
Jeff ArolaCommunity ExpertCorrect answer
Community Expert
February 1, 2020

Here is the installer for camera raw 9.1.1

http://download.macromedia.com/pub/developer/camera-raw/installer/CameraRaw_9_1_1.pkg.zip

 

You may have to follow the directions here under Creative Suite 6 to get it to install.

https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

dragantomas
dragantomasAuthor
Inspiring
February 1, 2020

Lo and Behold, I installed 9.1.1 and its working!!!

 

I can open Canon 5d 3 raw file's in the C6's Camera Raw!!

 

Jeff thanks a million and to others who advised on other quite important details as well. Thanks guys, you made me day.

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
February 1, 2020

dragantomas,

 

Just so we are all on the same page, could you post one of your CR2 files to some place like Dropbox, so we can try the file on our own machines?

dragantomas
dragantomasAuthor
Inspiring
February 1, 2020

https://www.dropbox.com/home/CR2%20File%20Camera%20Raw

 

Here is the link consisting of one of the files. Can you see/use the file, or can I only share it with you via your email address?

Just Shoot Me
Just Shoot Me
Legend
February 1, 2020

You have to make the file Public and post a direct link to it. The link you provided above it to Dropbox proper and once I go there I have to Sign In to My dropbox Account and not to the file you are trying to share.

Just Shoot Me
Just Shoot Me
Legend
January 31, 2020

But also that camera has been supported from ACR 7.1. So if worst comes to worst uninstall ACR 9.x.x and install ACR 7.whatever or even ACR 8.x.x

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
February 1, 2020

No, Bridge cs6 on both mac and windows supports the same 9.1.1 camera raw that photoshop cs6 does, in fact they use the same camera raw plugin located in a common plugin folder as pointed out by JJMack.

 

Unfortunately, adobe has a bad habit of not updating their KB documents, so what adobe says about bridge cs6 is incorrect.

Just Shoot Me
Just Shoot Me
Legend
January 31, 2020

Your Bridge version only supports ACR version 8.7.1. That is the last version of ACR that works with Bridge CS6.

 

PS CS6 will support ACR 9.1.1 but in Bridge you have to Double Click on the image file to Send it to PS. It will then open in ACR first. You can't Right Click on it in Bridge and select Open in Camera RAW.

Basically Bridge is trying to use ACR 9.1.1 and it can't. You even might have to use the File Open in PS to get it to open in ACR 9.1.1. Not sure as I never used CS6 of PS. Went from CS5 to the CC subscription

 

https://helpx.adobe.com/camera-raw/kb/camera-raw-compatible-applications.html#main_Note_6

 

 

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
February 1, 2020

That would be a Adobe Mac Bridge version problem.  Adobe Windows Bridge CS6 has no problem using ACR 9.1.1

JJMack
D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
January 31, 2020

Perhaps you're opening ACR hosted by Bridge, not Photoshop. Or the other way round. IIRC there were two separate copies of the plugin installed in CS6, one in Photoshop and one in Bridge (now they run off the same copy).

 

So maybe one of them is missing. It's possible to open both from Bridge, but the procedures are a little different.

dragantomas
dragantomasAuthor
Inspiring
January 31, 2020

This is the info I just found on:

https://helpx.adobe.com/ie/camera-raw/kb/camera-raw-compatible-applications.html#main_Note_5

 

Note 5: If you are using Mac OS 10.6, Windows XP, or Windows Vista, Adobe Camera Raw 8.4 and later is not compatible. You can use up to Camera Raw 8.3. 

 

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
January 31, 2020

Try opening from Photoshop. On Windows ACR 9.1.1 is installed into a shared plug-in folder that is shared between Photoshop and Bridge. It is not installed in the normal Photoshop Plug-in folder.   If it were to be installed into the normals Photoshop plug-in folder ACR 9.1.1 would open in Photoshop but not in Bridge. ACR 6 may open in bridge instead.  Make sure that there is only one ACR 91.1 plug-in on you machine and the it is installed into the correct folder the no other ACR plug-in is also installed..  Windows still has 32 bit  support so I have two ACR versions 64bit version and 64 bit version I also have CS3, and CC installed besides CS6. So I have 5  Camera Raw.8bi files CS3 is 32bit only.

JJMack
JJMack
Community Expert
JJMackCommunity Expert
Community Expert
January 31, 2020

Does menu Help>About Plug-in>Camera Raw... show 9.1.1.461 swan?

JJMack
dragantomas
dragantomasAuthor
Inspiring
January 31, 2020

Yes thats exactly what it shows.

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
January 31, 2020

What's the error message?

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