Skip to main content
T68203159
Known Participant
July 29, 2026
Question

Unable to Save Image at 1200 PPI – Resolution Reverts to 72 PPI After Saving

  • July 29, 2026
  • 4 replies
  • 25 views

I have an image that that someone has sent to me and is suppose to 1200ppi. It's a .gif.  When I open in Mac, resolution reads 72. I need it to be 1200. I then open it in PS, go to image size, change it to 1200 and resample and saved as. Yet when I open it, it still reads 72.  How do I get it to stay at 1200 ppi??

    This topic has been closed for replies.

    4 replies

    Stephen Marsh
    Community Expert
    Community Expert
    July 29, 2026

    This is a duplicate post, I'll lock this topic, the other post with more replies here:

     

     

    Stephen Marsh
    Community Expert
    Community Expert
    July 29, 2026

    Not all file formats hold resolution metadata. Either size the image for print output outside of Photoshop so that the effective resolution is 1200ppi - or save into a format which does include resolution metadata.

    Srishti Bali
    Community Manager
    Community Manager
    July 29, 2026

    Hi ​@T68203159 

     

    Sorry to hear you’re running into this. To help narrow this down, could you share a few details? 

    • What file type are you starting with and saving as, such as JPG, PNG, TIFF, or PSD?

    • Are you checking the resolution in Photoshop itself, or in Preview/Finder on the Mac? Share some screenshots of both.

    • In Image > Image Size, is Resample turned on or off when you change the resolution?

    • What are the pixel dimensions before and after the change?

    • Are you using Save As, Save a Copy, or Export?

    • Share a few screenshots or a small video showing the issue and your workflow.

     

    All of this information will help us investigate the issue further and assist you accordingly.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
    T68203159
    T68203159Author
    Known Participant
    July 29, 2026

    im trying to change the ppi of an image that is suppose to be at 1200 but reads as 72.  I open the image in Mac and resolutions reads 72 even thought the originator said its suppose to be 1200. I then open it in PS, go to image, size and change to 1200ppi & resample then save as.  Yet image is still at 72. How do I get art to stay & save at 1200?3grdhkkjkkkkk