Answered

Unable to see or buy Plugins

Forum|Forum|5 months ago
December 18, 2025
3 replies
526 views

Hi, I am unable to see any plugins for Photoshop, and get an error "Access Restricted
Plugins are unavailable for your user type"
despite having a Photography Plan subscription ! I tried several times yesterday and today. Rather annoying as I need a plugin for my work.

Does anybody else have this problem ?

Web

Correct answer erinferinferinf

Thanks @Glenn 8675309...

An update: The change was rolled back. Let us know in this thread if you continue to experience this problem.

Peru Bob

Community Expert

See hre:

https://community.adobe.com/t5/exchange-bugs/access-restricted-plugins-are-unavailable-for-your-user-type/idi-p/15637733#M155

Glenn 8675309

Legend

That's an awesome post!

Glenn 8675309

Legend

Do you see this in your2025-12-18_163159.png creative cloud app?

R

Richard BoxallAuthor

Hi,

yes, in the creative cloaud app I see something similar, but I only see the plugin that I have installed. I want to get another plugin, but :

- if I do a search on https://www.adobe.com/, I can see the plugins that I am looking for, but clicking on one of the buttons to get further information gives an error.

- with Adobe Exchange, selecting "plugins" on the left gives an error immediately with a white screen and the error message is "Access Restricted

Plugins are unavailable for your user type" I am connected to my account.correctly. Screenshot 2025-12-19 030840.jpg

I am completely stuck here.

R

Richard BoxallAuthor

Hi @Aleke,

just realized I didn't put the @ sign. Some discussion about this problem, but I am still stuck. Do you have any other ideas as to what I can check ?

Many thanks.

A

Aleke

Community Manager

Hi @Richard Boxall, welcome to the community!
If you’re on a Teams or Enterprise account, you’ll need to contact your administrator:
https://adobe.ly/4aoxi6U
If you have an individual subscription, try updating the Creative Cloud app and restarting your computer.
Let us know how it goes!
Thanks!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

R

Richard BoxallAuthor

Hi, thanks for your suggestions, but no luck. I have an individual subscription. Updated everything , restarted computer. Tried from my mobile, same problem.

Any others suggestions ?

Thanks

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