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Richard Boxall
Dec 18, 2025 6:04 PM UTC
Answered

Unable to see or buy Plugins

Hi, I am unable to see any plugins for Photoshop, and get an error "Access Restricted
Plugins are unavailable for your user type"
despite having a Photography Plan subscription ! I tried several times yesterday and today. Rather annoying as I need a plugin for my work.

Does anybody else have this problem ?

 

 

erinferinferinf
erinferinferinfCorrect answer
Adobe Employee
Dec 19, 2025 2:20 PM UTC

Thanks @Glenn 8675309... 

 

An update:  The change was rolled back. Let us know in this thread if you continue to experience this problem.

 

 

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12 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
Dec 19, 2025 2:03 AM UTC

See hre:

https://community.adobe.com/t5/exchange-bugs/access-restricted-plugins-are-unavailable-for-your-user-type/idi-p/15637733#M155

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    Glenn 8675309
    Glenn 8675309
    Legend
    Dec 19, 2025 2:12 AM UTC

    That's an awesome post!

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    Glenn 8675309
    Glenn 8675309
    Legend
    Dec 19, 2025 12:34 AM UTC

    Do you see this in your870594i7D68FAA1C1FDC4C0.png creative cloud app?

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    Richard BoxallAuthor
    Dec 19, 2025 2:17 AM UTC

    Hi,

    yes, in the creative cloaud app I see something similar, but I only see the plugin that I have installed. I want to get another plugin, but :

    - if I do a search on https://www.adobe.com/, I can see the plugins that I am looking for, but clicking on one of the buttons to get further information gives an error.

    - with Adobe Exchange, selecting "plugins" on the left gives an error immediately with a white screen and the error message is "Access Restricted

    Plugins are unavailable for your user type" I am connected to my account.correctly. 870617iE92A7CC3437604D9.jpg

    I am completely stuck here.

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    Richard BoxallAuthor
    Dec 19, 2025 11:39 AM UTC

    Hi @Aleke,

    just realized I didn't put the @ sign. Some discussion about this problem, but I am still stuck. Do you have any other ideas as to what I can check ?

    Many thanks.

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    Community Manager
    AlekeCommunity Manager
    Community Manager
    Dec 18, 2025 7:30 PM UTC

    Hi @Richard Boxall, welcome to the community!
    If you’re on a Teams or Enterprise account, you’ll need to contact your administrator:
    https://adobe.ly/4aoxi6U
    If you have an individual subscription, try updating the Creative Cloud app and restarting your computer.
    Let us know how it goes!
    Thanks!
    Alek

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    *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
    Richard BoxallAuthor
    Dec 18, 2025 8:43 PM UTC

    Hi, thanks for your suggestions, but no luck. I have an individual subscription. Updated everything , restarted computer. Tried from my mobile,  same problem. 

    Any others suggestions ?

    Thanks

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