Unable to start software
Hello, have a good day.
when I start ps, occur error, then close. and I attch error report, pls help , thanks


Hello, have a good day.
when I start ps, occur error, then close. and I attch error report, pls help , thanks


@rui huang try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html
If that doesn't help, try using the Adobe cleaner tool
https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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