Unable to start software

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Hello, have a good day.
when I start ps, occur error, then close. and I attch error report, pls help , thanks

Windows

Community Expert

@rui huang try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Ged_Traynor

Correct answer

Community Expert

@rui huang try manually resetting your Photoshop preferences
https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
Remember to back up your settings before doing the preference reset
https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

If that doesn't help, try using the Adobe cleaner tool

https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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R

rui huangAuthor

Inspiring

Thank you for your reply. "Manually resetting your Photoshop preferences" did not work. Due to account permission issues, I cannot use the "Adobe cleaner tool"

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