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elisen34419454
Participant
November 6, 2019
Pergunta

Updated Photoshop 2020 won't open

  • November 6, 2019
  • 12 respostas
  • 34969 Visualizações

Yesterday I got a notification that there I needed to update Photoshop to the latest version (Photoshop 2020), so I went into my accound and updated the software, now I can't access it! Everytime I go to open the programme I get this message: 'Could not open scratch file in "/private/var/folder/hg/9mwqm8z52wg7bxhw5zmyzns80000gn/T/TemoraryItems/Photoshop/" because of disk error.

 

How do I uninstall and start again, or fix this issue please?

    Este tópico foi fechado para respostas.

    12 Respostas

    O
    OvBismarck
    Participant
    March 7, 2021

    My photoshop AND creative cloud have BOTH stopped opening since the last update

    K
    Kelli5E72
    Participant
    February 22, 2021

    SO Frustrating!!! 

    Alexandra1968
    Alexandra1968
    Participant
    January 7, 2021

    Can element files be opened by regular photoshop ? I might need to purchase the cloud version after all.  $$$

    Alexandra1968
    Alexandra1968
    Participant
    January 7, 2021

    I have a photoshop elements 2020 student version, and after an attempt to download an update, my program won't open, and when I attempt to open element files, I'm asked what app I want to use.  Can't go to cloud to re-download.  HELP

    D
    defaultdxguaijcgsvd
    Participant
    September 30, 2020

    I have found that going back to version 21.2.3 has fixed this issue. Go to the Creative Cloud Desktop app, then under installed apps find Photoshop. Click on the three dots, select other versions and click install nect to version 21.2.3

      H
      helion88250604
      Participant
      October 7, 2020

      Creative Cloud Desktop app wont open either....

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      October 8, 2020

      Hi, does it give an error message?

      Are you on Mac? PC? 

      D
      djacquelyn
      Participant
      September 2, 2020

      My Entire adobe suite will not open. Not Photoshop,  Illustrator, InDesign, nothing...we pay too much money to not be able to access this program. Please fix this. 

        davescm
        Community Expert
        davescmCommunity Expert
        Community Expert
        September 3, 2020

        Fix what? The problem of not opening is going to be on your own system. It opens fine on millions of others.

        However, if you want help you are going to have to give some information about your system and what error messages you are getting.

        Dave

          D
          Dustin5DA9
          Participant
          December 13, 2020

          Hard disagree.  I have been running fine for a couple of years, but now every Adobe product runs terribly, or not at all after the last 2 updates.  I am not the only one, literally everyone I talk to says the same.  So let the paying customers vent a little?

            L
            logicmike4444
            Participant
            May 20, 2020

            I have same issue. Any response from Adobe ?

            "Could not complete your request because of a disk error" when attempting to open Photoshop 2020

            Re-install - no fix

            Option+Command+Shift (Mac OS) - no fix

            I have 48GB free space available on Hard Drive

            ...please help.

            macOS 10.15

            L
            logicmike4444
            Participant
            September 4, 2020

            My fix was to install Photoshop 2019.

            Opens without error.

            ...not certain why 2020 will not open. (could be my Macbook Pro 2013 w/discrete and integrated bug)

             

             

            C
            CviDub
            Participant
            May 17, 2020

            I am having the same problem. Does anyone know how to fix the problem?

             

            S
            staituk
            Participant
            May 14, 2020

            i am having the same issuse, 2020 wonat launch

            D
            dorominj
            Participant
            April 16, 2020

            Mine is in purgatory. Photoshop "appears" to be running, but it will not launch AND it will not let me Force Quit, though it is on the list of running apps.  I checked the Activity Monitor and there is no sign of Photoshop there. It is simply not usable at the moment and I have no idea what to do next.

              P
              paul_martens
              Participant
              June 8, 2020

              Exactly the same

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