Participant

Question

Updated Photoshop 2020 won't open

Forum|Forum|6 years ago
November 6, 2019
12 replies
34969 views

Yesterday I got a notification that there I needed to update Photoshop to the latest version (Photoshop 2020), so I went into my accound and updated the software, now I can't access it! Everytime I go to open the programme I get this message: 'Could not open scratch file in "/private/var/folder/hg/9mwqm8z52wg7bxhw5zmyzns80000gn/T/TemoraryItems/Photoshop/" because of disk error.

How do I uninstall and start again, or fix this issue please?

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D Fosse

Community Expert

Reset preferences. That scratch disk path looks odd. Reinstall won't fix this.

Deaqon James

Participant

How can we reset preferences when it won't even stay open let alone stay open?

davescm

Community Expert

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

Dave

Mohit Goyal

Community Manager

Hi there,

We're really sorry for the launch issue. Yes, you can uninstall the Photoshop via Creative Cloud Desktop app > Restart your machine > Reinstall Photoshop and let us know if that helps.

Thanks,

Mohit

barbw4602094

Participant

Is there another way to fix this, aside from an unistall and reinstall?

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