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old but still here
Participant
June 17, 2021
Question

upgrade CS6 Adobe Master Collection

  • June 17, 2021
  • 3 replies
  • 4180 views

Hi, I have the Adobe Master suite CS6 which I bought when a student in 2013-14.

I signed up to adobe when I bought it but never really bothered with adobe online since then.

In the meantime I changed my email and forgot my password and I am now in the process

of upgrading my Mac, OS X Yosemite to Big Sur, but it is notifying me to upgrade

my Adobe master collection as it will no longer work on Big Sur and I have lost my serial number.

I have just created a new account with Adobe linked to my apple account but of course it does not have details of my purchase and I have lost the serial number.

So my question is: Is my seriall number tucked away somewhere in the Master Collection data base on my computer, or is it recoverable?

Will my photoshop automatically upgrade without having to use my old account to sign in, and how can I recover my details of my previous account from Adobe if I cannot recover my serial number?

This topic has been closed for replies.

3 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
June 17, 2021

Your CS6 serial number is useless now, so it's a moot point. CS6 will not run on any reasonably current MacOS'es, and there was never any upgrade from CS6. It was (and still is) a dead end. You'll have to sign up for a new subscription in any case.

 

The good news is that if you just need Photoshop and Lightroom, it's only $10 a month. If you do the math, you'll find that's substantially cheaper than the old perpetual licenses given the expected lifetime of the software. But other than licensing, it works like it always did, installed on your machine.

    C
    Curator51
    Participant
    June 7, 2024

    Incorrect. I have a 2017 iMac dual booting Mojave and Monterey. CS6 Works up to Mojave.


    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    June 7, 2024

    Mojave’s succesor Catalina came out in 2019 so would you really call Mojave a »reasonably current MacOS«? 

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      June 17, 2021

      Hi

      Adobe switched to subscription only with Creative Cloud in 2013, so instead of upgrading you subscribe and no longer need your old serial number or old account info. Plans are here:

      https://www.adobe.com/creativecloud/plans.html

       

      Most plans are annual, paid monthly or in a lump sum.

       

      EDIT

      Also, because it appears that you have an older computer, confirm that it meets the specs to run the newest Photoshop before you consider upgrading to Big Sur. Otherwise, follow Ged's advice and keep Yosemite on this computer.

      https://helpx.adobe.com/photoshop/system-requirements.html

       

       

      ~ Jane

       

        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        June 17, 2021

        Adobe Master suite CS6 will not run on Big Sur and there are no updates to make it work, stick with the OS you have, with regards to the serial number you'll need the original email address that you used to purchased it with.

        You may be able to find the serial number with MAC KeyFinder

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