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Correct answer gener7

I get to open it two more times then it's back to where I started.


I think this will fix it:

 

When presented only with "register later" and "register now" click "register later" then go up to the menu screen at the top of whatever application you're in. Let's say it's Photoshop - that's where I performed this action, anyway. You'll see the "help" tab next to "window" up there...click on "help" then click on "registration." There it will give you the three options again "Never Register" "Register Later" and "Register Now." Make sure to click "Never Register" here and you'll never be prompted again.

3 replies

gener7
Community Expert
Community Expert
October 23, 2019

Did you delete cache.db?

 

Navigate to the cache folder and manually remove the cache.db file. 

Mac OS: /Library/Application Support/Adobe/Adobe PCD/cache/

Windows:

  • 32 bit: \Program Files\Common Files\Adobe\Adobe PCD\cache\
  • 64 bit: \Program Files(x86)\Common Files\Adobe\Adobe PCD\cache\
 
stephenp91922265
Participant
October 23, 2019

I renamed the folder to Adobe PCD OLD, did another install and was asked for the serial number upon opening it. I got this:

 
gener7
Community Expert
Community Expert
October 23, 2019

What happens if you try "register later?" Your serial number works, registration is a voluntary thing.

Kevin Stohlmeyer
Community Expert
Community Expert
October 21, 2019
gener7
Community Expert
Community Expert
October 21, 2019

It may be the old license cache is stll there and interfering with your attempts to license it with the new key.

You might delete the old cache and try again.

https://helpx.adobe.com/x-productkb/global/temporary-activation-expired.html

 

Gene

 

stephenp91922265
Participant
October 23, 2019

I tried the cleaner three times. I still have the same issue. It tries to reactivate. Never asks for the new serial number.