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Participant
March 12, 2025
Question

Возврат денег

  • March 12, 2025
  • 1 reply
  • 130 views

Хочу вернуть деньги за подписку, которою отменила, но деньги все ровно списались.

1 reply

jane-e
Community Expert
Community Expert
March 12, 2025

 

quote
I want to return the money for the subscription, which I canceled, but the money was all debited evenly.
By @анна_7646

 

 

Since you have already cancelled, first check your subscription status to confirm the cancellation:

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

 

You didn't give details about your plan. Did you cancel during the 7-day free trial? Did you cancel during the first 14 days? Are you cancelling during a commitment to an annual plan? If, for instance, you have an annual plan (discounted) that you are cancelling before the year is up, there is a fee for early cancellation. Here is the page that describes all the scenarios:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Please let us know how it goes.

 

Jane