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margot-gabel
margot-gabel
Known Participant
November 23, 2016
Question

Wacom Intuos driver + macOS = nightmare

  • November 23, 2016
  • 14 replies
  • 25976 views

Hi everyone,

I could not find the answer to my issue anywhere else so I am now trying here.

To make it simple, all drivers for Intuos Pro (old and new) are unusable with CC apps in macOS for me and a few others :

https://www.reddit.com/r/wacom/comments/4nv4ep/osx_keys_stuck_when_hovering_intuos_pro_pen/

Wacom ! please fix the stuck key driver issue on MacOS - Intuos Pro Large - fresh MacOS install - YouTube

Photoshop and other CC apps:

- Cmd, Ctrl, Shift, Alt are randomly triggered or not detected when pressed

- Zoom and Eye dropper are randomly trigger

- Almost impossible to use the Pen or Brush tool as random keys are trigger and interrupt the process

Finder:
- Random double click that causes intempestive opening of files just by clicking once on them

- Cmd, Ctrl, Shift, Alt are randomly triggered or not detected when pressed ( Clicking on a folder will open a new Finder tab in the background, Clicking on the Dock will open the Application folder instead of the app, Selecting multiple files will either not work, stop half-way or open all of them.. )

Keynote, Pages, all iWork apps:

- Impossibility to select text by dragging

All those issues start when I start a CC app or Chrome. The Wacom driver somehow bug when 'heavy apps' are on.
We already tried clean reinstall of several old and new drivers, clean the SMC, PRAM, repair disk permissions, reinstall CC, remove all custom prefs in Wacom On-Screen Controls...

Wacom nor Apple did not help us for the last month so I am trying Photoshop Discussion..

The only workaround we find is to press Space whenever the weird behavior is happening.

If you have a magic solution, I am listening :')

This topic has been closed for replies.

14 replies

Show previous replies
G
gabe_rubin
Participant
December 21, 2016

This same issue is driving me bananas. My workflow and efficiency has been crippled, and no matter what hoops I jump through, I can't seem to fix the problem. Has anyone else had any luck?

margot-gabel
margot-gabelAuthor
Known Participant
December 22, 2016

Rolling back to 6.3.15-3 seems to fix all the issues if you remove all Wacom files (drivers AND preferences files ) carefully before.

    S
    StevePell
    Participant
    December 22, 2016

    I have tried rolling back to 6.3.15-3 and it has resolved my issues. I should mention, I am on a Cintiq 27QHD. In Photoshop, selecting multiple layers, and the eyedropper work properly again.

    Thank you to everyone who has spent hours and hours figuring this out.

    margot-gabel
    margot-gabelAuthor
    Known Participant
    December 19, 2016

    Here is Wacom answer when I told them my 'issues' about their new driver 6.3.19-6...

    Unfortunately there are a few issues in the 6.3.19 driver, all of these will be resolved in the upcoming 6.3.20 driver. For now I highly recommend to fully uninstall all of the driver software according to the attached .pdf file, and installing the driver below afterwards. Make sure install the driver on the main hard drive with the OS.

    - http://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.3.15-3.dmg

    Let's hope we don't have to wait again 3 months for this new driver to come out...

      Glenn Crosse
      Glenn Crosse
      Participant
      June 9, 2017

      6.3.15-3 fixed my problem.  Thanks for the post !!!

      A
      Anonymous
      December 17, 2016

      Me too. Exact same problem. Brutal.

        Victor Padilla
        Victor Padilla
        Participating Frequently
        December 13, 2016

        This is very frustrating... You can't get much done having to go back and forth, hitting the escape key countless times to un-stick the command keys from pen. You would think all things would be tested before new drivers were available for downloads. I know reading from a few forums that... downloading the older version Wacom Driver 6.3.15.3 helps, but also read that the sticky keys come back into play after a while. This issue is very time consuming when you have to stop and try  to unstick the keys frantically! Not to mention countless times it interferes with your retouching! It's a sad thing but we're thinking of going back to the mouse. Good job WACOM! I hope you find a solution before there's a huge exodus. LET MY STICKY KEYS GO!

          GOMA94
          GOMA94
          Participant
          December 17, 2016

          Oh yes. The latest Wacom driver 6.3.19-6 is a piece of crap. Now ... tatatatataaaaaa ... you can't select more than one layer in Photoshop CC. well done ...

          And the workaround for iWork, to press the shift key to select text, doesn't work anymore.

            margot-gabel
            margot-gabelAuthor
            Known Participant
            December 18, 2016

            Yeah.. I did the error of thinking that their brand new driver would fix everything.

            .....Nope! All the modifier keys just DON'T work when using the pen. A complete nightmare.

            I went back to an old driver, the 6.3.15-3 and I am still having the sticky keys problem but at least they are working randomly..

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