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Participating Frequently
September 23, 2022
Answered

Wacom Intuos Pro not working in Photoshop 2022

  • September 23, 2022
  • 1 reply
  • 3624 views

Hi,

I know this problem's been discussed previously but I've tried all the solutions from other discussions and nothing's work. So fingers crossed for a new idea!

The preference settings for my Wacom Intuos Pro are not appearing in Photoshop 2022. For example the express keys aren't assigned as I set them up, they're staying as the default for the tablet. This is happening in all the 2022 creative cloud apps, but I use photoshop the most.

This isn't happening in other applications - I use Vectorworks and the express keys are assigned and working fine. So it's an Adobe specific issue. The Mac is brand new so everything's been cleanly installed with default preferences.

This is my setup:

Mac Studio - M1 Max chip - macOS Monterey 12.6

Photoshop 23.5.1

Wacom Intuos Pro (PTH-660) - driver 6.3.46-2

Things I've tried:

1. Reinstalled mac OS and checked it's the latest version.

2. Reinstalled photoshop and checked it's the latest version, made sure all preferences are reset to default.

3. Deinstalled the Wacom driver - a full manual deinstall where I searched through all the files and manually deleted them as advised in this threat - https://community.adobe.com/t5/photoshop-ecosystem-discussions/wacom-express-keys-yet-again-not-working-for-photoshop/td-p/10988704 Then reinstalled the driver and setup the express keys from scratch rather than importing the preferences from a saved file.

4. Spoken to Wacom support who suggested the same as above, then ran out of ideas and said ask Adobe!

Can anyone suggest anything else please?

My super speedy mac is working like a snail as I jump between tablet and trying to remember keyboard shortcuts!

Many thanks everyone.

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Go to Apple System Preferences/Security and Privacy:

1. Full Disk Access:

  • Make sure PS is there and checked.
  • Then - Wacom Tablet Utility App, Wacome Desktop Center in and checked.

2.  Input Monitoriing:

  • Wacom Tablet Driver
  • Wacom Touch Driver
  • Wacom Desktop Center
  • com.Wacom.IOManager.app
  • Wacom Tablet Utility.app
  • FirmwareUpdater.app
  • com.Wacom.DataStoreMgr.app

3. Accessibility:

  • com.Wacom.IOManager.app

 

After youve confirmed or added all these - restart your computer.

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
September 23, 2022

Go to Apple System Preferences/Security and Privacy:

1. Full Disk Access:

  • Make sure PS is there and checked.
  • Then - Wacom Tablet Utility App, Wacome Desktop Center in and checked.

2.  Input Monitoriing:

  • Wacom Tablet Driver
  • Wacom Touch Driver
  • Wacom Desktop Center
  • com.Wacom.IOManager.app
  • Wacom Tablet Utility.app
  • FirmwareUpdater.app
  • com.Wacom.DataStoreMgr.app

3. Accessibility:

  • com.Wacom.IOManager.app

 

After youve confirmed or added all these - restart your computer.

Participating Frequently
September 25, 2022

Hi Kevin,

Many thanks for your suggestion.

I made all those updates to Security and Privacy, except I can't find Wacom Touch Driver and FirmwareUpdater.app on my Mac. They don't show up in spotlight and I've manually searched through anywhere I think they could be. Can you point me in the right direction?

All the others are added to Security and Privacy but unfortunately it's made no difference.

Adobe remote support established the Wacom tablet works fine with Photoshop when I log in as a root user. So something in my user setup is stopping the Wacom settings appearing in Photoshop. They tried everything they could think of but couldn't fix it.

They suggested I speak to Wacom again or direct to Mac.

Kevin Stohlmeyer
Community Expert
Community Expert
September 26, 2022

Is your account set up as an Admin on your Mac?