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2Charlie
2Charlie
Inspiring
October 21, 2022
Question

We've temporary disabled this filter because of an error.

  • October 21, 2022
  • 12 replies
  • 17701 views

Anyone getting this error on the lattest Photoshp release 24.0.0? I'm constantly getting this issue.

 

    12 replies

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    G
    Grahamfromburnley
    Known Participant
    October 22, 2022

    Yes I have exactly the same problem on some of the neural filters since updating to V.24.0.0

    The Photo Restoration filter works on mine, but I get the same message as you if I try the 'Colorize' filter

      Ranjisha Sengupta
      Ranjisha Sengupta
      Legend
      November 22, 2022

      Hi @Grahamfromburnley 

      Sorry for the delay in response. Did you try re-installing the application? What is your operating system version? Are the drivers up-to-date? 

       Look at the following troubleshooting article and check the known issues and workarounds related to neural filters: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html. 

      Let us know if it helps.

      Thanks,

      Ranjisha

        G
        Grahamfromburnley
        Known Participant
        November 22, 2022

        Hi Ranjisha,

        I am using Windows 10 Pro, fully upto date, and the latest version of Photoshop. My drivers are also upto date.

        Ranjisha Sengupta
        Ranjisha Sengupta
        Legend
        October 21, 2022

        Hi there,

         

        Thanks for reaching out. 

        Could you please share the system info of Photoshop from Help > System info > Copy & paste into a doc and share it with us?

        Can you check if the graphics processor is enabled or not from the preferences? Also, check it's compatibility: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

         Look at the following troubleshooting article and check the known issues and workarounds related to neural filters: https://helpx.adobe.com/photoshop/using/neural-filters-feedback.html. 

         

        Let us know how it goes,

         

        Thanks,

        Ranjisha

          R
          RayRainka
          Participating Frequently
          November 3, 2022

          I am having the same problem. My graphics card is enabled. Attached is my system info.

          Ranjisha Sengupta
          Ranjisha Sengupta
          Legend
          November 22, 2022

          Hi @RayRainka 

          Thanks for the info. Would you mind updating your Photoshop to the latest version? Also, I see the drivers are eight months old. You can try re-installing the latest drivers and then try using them. We're here to help, just need some info.

          Thanks.

          Ranjisha

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