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Enlightened_beauty8c82
Participant
October 1, 2026
Question

Web Photoshop couldn't open documents

  • October 1, 2026
  • 2 replies
  • 9 views

I am trying to create a new document or open my old documents, but it doesn’t allow me to open them: “We couldn’t open your document. Please try reloading the page or signing in to another account.” I already tried clearing the cache, history, cookies, and signing in to my account. I still get the same issue.

    2 replies

    creative explorer
    Community Expert
    creative explorerCommunity Expert
    Community Expert
    October 2, 2026

    ​@Enlightened_beauty8c82 are you using a VPN or hiding behind a firewall or even an ad blocker could be the main reason. 

    Also, I would open your files through Creative Cloud, https://www.adobe.com/files
    (sorry, I have some files that are NDA). Click on files - Your Files. Find the document you are trying to open, click the three dots (...) next to it, and select Open or download a local copy as a .psd backup


     

     

    m
    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    October 1, 2026

    Hi ​@Enlightened_beauty8c82 

     

    Apologies for the experience. Could you please try using a different browser or accessing it in an incognito window to see if the issue persists?

    I would also recommend trying a different network connection, if possible, to rule out any network-related issues.

    Please let us know how it goes or if you need any further assistance.

    Thanks, Srishti Bali | Community & Engagement Strategist, Digital Imaging | Adobe
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