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Participant
Sep 26, 2026 7:47 PM UTC
Question

When I try to generate image Firefly works fine, but Gemini and Flux do not.

Today I opened Photoshop and tried to generate an image with Gemini. It starts but everytime it stops and there is a message that there is an error and that right now this action cannot be performed. I am not using english version of Photoshop so it’s hard to directly translate the message it gives me. I cannot also generate images using Flux. I have credits… that’s not the case. Up to now I was able to use gemini and firefly. I tried flux just once, just to see how it works.

So my question is - what might have happened that both gemini and flux stopped working and what can I do about it? Is there some way to contact customer support? I have one-month subscription.

 

Any help would be appreciated, Thank You.

TK

    3 replies

    justlearn
    Community Expert
    Community Expert
    Oct 5, 2026 6:30 AM UTC

    ​@practical_Enchantment6130 I just tried on my end, 

    Curious to know with your message: a message that there is an error and that right now this action cannot be performed. If both Gemini and Flux suddenly stopped working, I would first check whether Adobe's generative AI services are having issues. The Adobe Status page currently shows some maintenance activities, although nothing that appears to be affecting Creative Cloud overall—but what exactly did the error message say with a code? Can you take a screenshot?

     

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    m
    Participant
    Sep 30, 2026 1:06 PM UTC

    Same problem for me. I have 3600 credits left.

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    c.pfaffenbichler
    Community Expert
    Community Expert
    Sep 27, 2026 11:51 AM UTC

    Just to make sure: Do you have enough credits left? 

    What have you done for troubleshooting so far? 

    https://helpx.adobe.com/photoshop/kb/troubleshoot-generative-ai-features.html

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