Participant

Question

When I try to use a feature like Generative Fill, I receive an error message that says:

Forum|Forum|3 months ago
October 19, 2025
4 replies
358 views

I am writing to report an issue with my Adobe Photoshop account. I currently have an active premium membership, but I am being incorrectly blocked from using the generative AI features.
When I try to use a feature like Generative Fill, I receive an error message that says:
"Complementary generations used. Your complementary generations for this premium feature have been used. To keep using this feature, upgrade to a plan with premium feature access."
This message is incorrect because I am already a premium member and should have access to these features as part of my subscription. This error is preventing me from using the tools I am paying for and is disrupting my workflow.
Please investigate my account to resolve this error and restore my access to all premium generative features.

Windows

This topic has been closed for replies.

mrphareal

Participant

Same is happening to me and is why I am about to end my relationship with Adobe. Screw this! Changing stuff all the time when stuff was working fine. I don’t have time for this! I have 249/250 credits and keep getting told

D

davidep48117204

Participant

I have the same issue. I still have generative creits, but it says the same text

M

michmeul

Participant

Same problem here
Crédits restants : 245/250

Noel Orridge

Community Manager

Hi there! Thank you for reaching out! I'm sorry to hear about your issue!

1) Try Signing out and closing Photoshop. The n relaunch and sign back in.

2) Reset Photoshop preferences. Please be sure to back them up first. Check out this Helpx article for steps and more info: Preferences in Photoshop

3) Sign Out and Sign back into the CC Desktop app.

4) To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

Hope this helps!

Please let us know how it goes.

Noel

M

michmeul

Participant

Nope, even less than before. I even tried to delete and reinstalling photoshop and now i have nothing more than Firefly

creative explorer

Community Expert

@Nakshathra depending on your plan, you have 'so many credits' for the month, and it gets resets at the beginning of the month. If you go to adobe.com and click onyour avator in the top-right corner, it will tell you how many credits you have left and when the next 'Next reset' is

m

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