Participating Frequently

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Where can I find Customer Care case. Adobe have closed a case without solved my isseu. In the email Adobe say that I can follow my case, but it's nowhere to find.

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Sameer KCorrect answer

Community Manager

c.pfaffenbichler, no worries! Thanks for the tag.

Hey, @Nippegubbe. Thanks for the post. I've checked your account and found a couple of cases, one of which was a duplicate or an empty, system-generated case.
ADB-46979576-Z6V0 - is the active case that is being worked on.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

NippegubbeAuthor

Participating Frequently

Hi, I got a call from Adobe which was a bit snooty as I thought that my case had been closed according to the first letter I received. It has been a bit difficult to keep up with the English language letters that I have received what is happening or has happened. I spent the afternoon with the agent who had to try out my computer to locate the error. But we did not manage to solve problems today and I will have to wait for the next update to see if the error is then remedied.

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jane-e

Community Expert

@Nippegubbe

See the post from Sameer in this thread where he found you had several cases, one of which is active:

https://community.adobe.com/questions-712/where-can-i-find-customer-care-case-adobe-have-closed-a-case-without-solved-my-isseu-in-the-email-adobe-say-that-i-can-follow-my-case-but-it-s-nowhere-to-find-1641490?postid=7757183#post7757183

Jane

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NippegubbeAuthor

Participating Frequently

I've been in contact with an agent several times about the same problem so for me it has been nothing but one and the same problem plus I've only seen one letter about my problem as open. The first letter I saw at all was about my closed error. But now I know that after today's contact with support that I have an open case for about another day.

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jane-e

Community Expert

@Nippegubbe

I agree with @c.pfaffenbichler, but I tried Google and found this page which may help you.

https://helpx.adobe.com/account/individual/manage-your-account/view-adobe-support-cases.html

Please let us know what you find.

Jane

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Sameer K

Correct answer

Community Manager

c.pfaffenbichler, no worries! Thanks for the tag.

Hey, @Nippegubbe. Thanks for the post. I've checked your account and found a couple of cases, one of which was a duplicate or an empty, system-generated case.
ADB-46979576-Z6V0 - is the active case that is being worked on.

Thanks!
Sameer K
(Type '@' and type my name to mention me when you reply)

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c.pfaffenbichler

Community Expert

I am sorry to read that but I am afraid most of the regulars here are just Photoshop users without insight into Adobe interna.

@Sameer K , please forgive the importunity but can you provide insight for the original poster?

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