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juvelez
Known Participant
March 18, 2026
Question

Why Photoshop is not allowing to use Generative AI?

  • March 18, 2026
  • 1 reply
  • 29 views

Why Phosotop blocked me from using Generative AI and Generative Upscaling, I have 4000 credits left and every time I am receiving this message:

 

    1 reply

    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    March 18, 2026

    Hi ​@juvelez, thanks for reaching out! To better help you with this issue, we would like a few more details. Can you send your system info and a numbered list of the exact steps needed to replicate the issue? You can find your system info by going to Help > System Info, copying and pasting it into a text file, and attaching it here.

    In the meantime, you can try resetting Photoshop's preferences using the steps here: https://adobe.ly/4jmvs7u. Please back up your settings before resetting the preferences. You can check out the process here:  https://adobe.ly/3YW1WOu. 


    Let me know how it goes. Thanks! ^CH

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