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d3fin3d
Participant
September 8, 2023
質問

(Win) Photoshop 24.7 crash results in preferences resetting itself and font favourites not saved

  • September 8, 2023
  • 返信数 2.
  • 782 ビュー

I experienced a photoshop/system crash and upon reboot the following Photoshop's preferences were all reset to default:

 

  • Everything within Edit > Preferences
  • All UI changes
  • All actions wiped

 

Things that weren't wiped:

 

  • Custom Brushes
  • Custom Shapes

 

Further, Photoshops "Favourite Font" feature no longer works/sticks. I can star all the fonts I want and they'll stick for that session, but upon reboot all the stars are removed.

 

Any clue why all the above has occured and if there are any fixes to the favourite font issue?

 

Windows 10 / 24.7

    このトピックへの返信は締め切られました。

    返信数 2

    RenRenRen
    RenRenRen
    Participant
    September 19, 2024

    I know this is an old question, but the same thing just happened to me. I tried finding an answer online to no avail, so I tried something really simple, and it worked.

    What I did was find the "Adobe Photoshop [version] Settings" folder under the AppData/Roaming -> right click -> Properties -> Previous Versions and I restored a version before the crash. I opened Photoshop and all my preferences were there, including recent files history.

    I hope this helps anyone who has gone through the same issue.

    Bye

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 11, 2023

    Hey, @d3fin3d. I'll help you figure this out. It'll help if you include more info about what you see. Is there a pattern to this behavior? Do you see a crash report when Photoshop crashes? Have you recently imported a large set of presets?

     

    What troubleshooting steps have you tried? If Photoshop is crashing randomly without an error or crash report, try this basic troubleshooting steps first:

    • Sign out of the Creative Cloud desktop app.
    • Restart the computer & sign in again to the CC desktop app.

    If the steps shared above don't help, backup your presets & ensure Photoshop is in the default state, go to the location of the preference folder below, and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

     

    • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]
    • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe

      expand imageexpand image

       

    • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

     

    These changes will give a fresh start to Photoshop as a fresh install. Let me know if the issue exists.

    Thanks!

    Sameer K

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