Skip to main content
D
Divine_reporter16B8
Inspiring
November 25, 2025
Answered

Windows 10 "Stop code" Blue screen appears when using PS

  • November 25, 2025
  • 2 replies
  • 278 views

Does anyone ever get the message: "Your device ran into a problem and needs to restart...."

"Stop code Kmode exception_not_handled".

Happens about once a week when working in PS. 

Correct answer Ged_Traynor

@Divine_reporter16B8 a BSOD is usually caused by buggy drivers and or failing hardware, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

2 replies

Ged_Traynor
Community Expert
Ged_TraynorCommunity ExpertCorrect answer
Community Expert
November 26, 2025

@Divine_reporter16B8 a BSOD is usually caused by buggy drivers and or failing hardware, can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

D
Divine_reporter16B8Author
Inspiring
November 25, 2025

About every two or three days I get a Windows 10 blue screen: "Ran into a problem and needs to resart",

"Stop code: KMODE_EXCEPTION_NOT_HANDLED"..

This only happens when using PS, Beta also. 

I Checked all their ideas at: https://www.windows.com/stopcode, but no resolution.

Help please?

Thank you.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices