Windows Photoshop 2023 V24 just randomly closes!

ViscottAuthor

Inspiring

Just reinstalled PS24 for kicks and giggles and it still crashes! I got a crash dialog box this time. But the second time no dialog box PS 24 just closes.

Also after installing PS 24 the file assoications for PS 24 don't work and you have to manually assign it in Win Expolrer to always open with PS.

This is also with a brand new NVIDIA GeForce RTX 3090 Ti.

Going back to 23.5.2 which works perfectly. So YES something is WRONG with 24.

<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65410" machine="Intel(R) Core(TM) i9-7980XE CPU @ 2.60GHz" model="Intel64 Family 6 Model 85 Stepping 4" cpuCount="36" cpuType="8664" cpuFreq="2592 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3090 Ti" description="NVIDIA GeForce RTX 3090 Ti" driverDate="20221012000000.000000-000" driverVersion="31.0.15.2230" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_2203&SUBSYS_161810DE&REV_A1\4&D17DF1F&0&0000" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>

PS_24_Crash_1.pdf

Participating Frequently

They always blame it on our Graphics card or our PC as to an Adobe issue

Participating Frequently

I have the same problem in a space of a full shift 8 hours it must do it 4 times

D Fosse

Community Expert

Disable the GPU in PS preferences and see if the crashing stops. If so, it can probably be narrowed down further.

Participating Frequently

Also once closed down I can't re open it again for ages

D Fosse

Community Expert

What GPU do you have? Most often this is the GPU driver crashing.

FWIW, v24 has been rock solid for me this far, and I use it 8 hours a day (and then some more when I come home from work).

ViscottAuthor

Inspiring

I'll amuse you.

Nvida GTX 1080 Ti
Studio Driver 522.30 - 2022.10.18
I have a NVIDIA GeForce RTX 3090 Ti coming next week.

But either way that's not the issue. PS Version 23.5.2 works fine on my Alienware Area 51 R5 FW 2.0.7 with an i9 Extreme Processor and 64 GB RAM.

This is a very powerful, and current system.

daveh51704562

Participant

I am on a very similar Alienware, i9, 128 Gb, it's a beast and it has literally never blue screened or crashed, and I am getting the precise same behavior you are seeing with 24, 23 was rock solid.

And just FYI, I am also running 3DS Max, Maya, Blender, ZBrush, Blender, and Mari and none of them are behaving like this. The issue seems to be totally isolated to Photoshop.

ViscottAuthor

Inspiring

That's becassue Photoshop 24 just crashes and does not even present the crash reporting dialog box.
Sorry, I am not a beta tester. I have to get back to work with 23.5.2.

Participating Frequently

Can second this doesn't provide a crash report

J

J453

Legend

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

daveh51704562

Participant

I can second and third that, there is no crash report, no warning, it just closes, pow. And nothing. For me it is happening 10-15 times a day, literally. It just happened a few seconds ago yet again. This behavior started right after the fix that got the object find tool to run efficiently. I'm on 24.01 the very latest updates. This is a REAL problem. And I don't know how to debug or what to send since there is no report or log of anything. I'll be happy to help but need some guidance.