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Participant
January 22, 2025
Question

Xencelabs Input issue on 26.2

  • January 22, 2025
  • 2 replies
  • 284 views

Hi all, I don't usually post on forums like this but ive truly hit a roadblock on this issue. I use a Xencelabs tablet for drawing and photoshop is my main drawing software. Last night, I ran into an issue with version 25.12.1, where the framerate had drastically dropped lower than what I wanted to work with while drawing. I finally bit the bullet and upgraded, fixed my framerate issue.

 

However, with this upgrade arose an issue that puts me in bewteen a rock and a hard place. On said table, I have one of my buttons bound to pan/scroll. With this, I can press and hold and pan across my screen, and when I press alt, I can zoom in and out when I move my pen left and right, really useful for moving quickly when working on assignments. However, on 26.2, It does not do thiss, it does a weird choppy zoom out that can't be changed. I attempted to bind the button on my pen to alt, to see if I could manually set it up, but to no avail.

 

I don't know much about software, but I'm fairly certain this is an issue on photoshop's end, as it still works perfectly on the other version of PS, and I would just use that downgrade, but the choppy frames make it borderline unusable for illustration purposes. Any help would be appreciated, or just to put this on their radar. Thanks!

2 replies

Trevor.Dennis
Community Expert
Community Expert
January 23, 2025

Hi Riley.  I have the smaller Pen Display that does not have the buttons.  Something I did not realise until opening the box.  I use the Quick Keys in a simila fashion to your buttons, and everythinbg works smoothly with no lag.  

 

My specs are:
Windows 11

i9-13900K

RTX4080

64GB RAM

A pair of 980 PRO 2TB and several other nearly as fast drives.

 

What are your Preference settings:

I also have an Intuos 5 Touch which connected at the same time as the Pen Display, and drives me crazy when I rest a hand on it, which is why I have Gestures un checked.

 

This worked OK with the previous version, so it is probably not your hardware.  

I don't feel like we have homed in on what is going on with your set up so I'll keep thinking, and follow this thread.

Meanwhile, they are very good at following up issues on the XenceLabs forum.

 

Raise a ticket on this site

https://solutions.xencelabs.com/en/support/discussions

 

Their Mike McBride watches the forum for them, and is usually quick to respond.

Good luck.

jane-e
Community Expert
Community Expert
January 23, 2025

@riley_117s 

 

See if this post from Community Expert @Trevor.Dennis helps:

https://community.adobe.com/t5/photoshop-ecosystem-discussions/display-issue-with-xencelabs-pen-display/m-p/14966525

 

If not, I've tagged him so he will see this post.

 

Jane