Skip to main content
R
rbpenn
Participating Frequently
February 13, 2019
Answered

13.1 update requires repurchasing

  • February 13, 2019
  • 1 reply
  • 288 views

I had a licensed copy of Elements 13 that made me upgrade to 13.1. Now it tells me that my free trial is about to expire! It was licensed before the update. I wouldn't have done the update if I knew I was going to have to pay for it. Can I roll back without getting the constant pestering to upgrade?

This topic has been closed for replies.
Correct answer John Waller

A 13.1 update from 13.0 is definitely free.

The licensing mechanism in 13.0 has somehow lost your serial number. Have you tried re-entering it?

1 reply

John Waller
Community Expert
John WallerCommunity ExpertCorrect answer
Community Expert
February 13, 2019

A 13.1 update from 13.0 is definitely free.

The licensing mechanism in 13.0 has somehow lost your serial number. Have you tried re-entering it?

    R
    rbpennAuthor
    Participating Frequently
    February 21, 2019

    The "License this software" (or something like that) was grayed out so I hadn't even tried clicking it. But it turns out I could have. So I did that and re-entered the serial number and it worked. Thanks!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices