2019 Elements Organizer maps not showing

Forum|Forum|6 years ago
October 6, 2019
2 replies
402 views

Map is not showing when looking at existing photos with locations or searching for new location. I was forced to upgrade to 2019 version this year due to problems with maps, now it appears like same problem. Maps worked fine for me a month or so ago. Today no map, search for location does nothing, no errors. Got latest updates for version 2019, same results. Anyone else experience this?

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M

markb42950374Author

Participating Frequently

Still have same problem. I responded to question on this, then responded again. Why no updates?

M

markb42950374Author

Participating Frequently

Found solution. Maps do not work with laptop in docking station or connected to external monitor. Maps work fine when laptop is on its own.

S

Somya_Agarwal

Adobe Employee

Hi,

Are you connected to the internet?
Please check your Country/Region in Organizer Preferences. Preferences can be accessed using Ctrl+K keys. (Cmd+K in mac)

Thanks!

M

markb42950374Author

Participating Frequently

Yes. Internet connection was good then and now. Setting are good. This working on same PC, internet, and settings for 6-7 months. Behavior is exactly like when my previous version stopped working on 11/2018 - supposedly due to google maps change in api. Tried multiple times. Always able to access anything online and find same location via google maps in browser. Tried searching gor 20+ locations as well. Always blank map and no result from search. No errors anywhere on the UI.

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