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6
6591
Participant
January 4, 2020
Question

2020 Organizer won't launch

  • January 4, 2020
  • 6 replies
  • 3702 views

Hi I just installed Photoshop Elements and Premiere Elements 2020 on Windows 10 and when I try to start organizer from the initial start up screen nothing happens I can start editor and Premiere from this screen but not organizer. Even going into editor or Priemiere and trying to launch organizer won't work. The only way to get organizer is to reboot then it will work. But if I then turn it off and try later same thing I will have to reboot to get organizer to work

    This topic has been closed for replies.

    6 replies

    R
    robvaughan1005
    Participant
    February 14, 2020

    ALSO HAD THE SAME PROBLEM WITH BOTH SYSTEMS  - SPENT 3 HOURS TRYING BUT NOW GIVEN UP !  

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    February 13, 2020

    If you are using Acronis True Image, try adding the program executables in the Manage Processes module.

    Alternatively, stop the Acronis Active Protection service.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    February 11, 2020

    Does this only happen on a second launch of the Organizer after a reboot?  If so, have you checked Task Manager to see whether the program closed properly.  It sometimes hangs on closing and will not relaunch if it is in this state.

    Adept_Dusk0D45
    Adept_Dusk0D45
    Participant
    February 13, 2020

    Mine works fine in safe mode also. As soon as i reboot into regular mode, it crashes. Please anyone do you have any update on how to get this working? It's super frustrating! 

    Glenn 8675309
    Glenn 8675309
    Legend
    February 16, 2021

    When a program (basically any program) works fine in safe mode, but not work in regular mode: it's generally a result of a video display driver issue.

    My suggestion or two:  ensure you video card driver is up  to date- go to the manufacturer web site and check for the latest version number.   

    Second thing to try:   I have video built into the mother board (I don't use it) I have an NVIDIA card isntalled in an expansion slot)... if you have a simliar set up uplug from the video card you installed, and plug into the video card plug on the mother board-- changing your system settings as needed. 

    ALSO:   

    N
    NidhiSachdeva
    Participating Frequently
    January 23, 2020

    Can you please try creating a new catalog and launch Organizer by following:

    • Launch organizer by pressing the Shift key
    • It will give you an option to create a new catalog
    • Try creating a catalog and see if organizer works

     

    if it works, then problem is with the existing catalog.

    Let me know how it goes.

     

    Regards,

    Nidhi

    P
    piersv
    Participating Frequently
    January 23, 2020

    Hi Nidhi,

     

    Thanks for replying. I tried that but I still get the pages of error messages with the new catalog. For the first time I got a pop-up from Adobe to send my error files, which I did. Sadly it ran a diagnostic, but didn't offer any automated advice.

    Adept_Dusk0D45
    Adept_Dusk0D45
    Participant
    February 11, 2020

    I'm having the exact same problem, no fix available. 

    P
    piersv
    Participating Frequently
    January 21, 2020

    I have exactly the same problem, only on Mac. Every time I try to open Organizer 2020 I get a loooong error message. I've tried removing the software (i.e. uninstalling Photoshop and Premier Elements 2020 and reinstalling them. I've been through just about every 'solution' I can find on the internet, but every time I launch it all I get is pages and pages in a Problem Report. Photoshop and Premier work OK independently of Organizer. Any ideas on a solution for Mac (rather than Windows 10)?

    adventurous_niceness5E95
    adventurous_niceness5E95
    Known Participant
    February 16, 2021

    I have exactly the same problem. I've been trawling the internet for days (including Adobe Forums) to try and resolve this without success.

    It would be great if Adobe could resolve this.

     

    Akash Sharma
    Akash Sharma
    Legend
    January 6, 2020

    Hi there,

     

    Sorry that Photoshop Elements 2020 does not launch on your computer running Windows 10. Would you mind checking out the steps mentioned in this article https://helpx.adobe.com/in/elements-organizer/kb/Elements-applications-do-not-launch-on-Windows-10.html and let us know if that helps?

     

    Thanks,

    Akash

    6
    6591Author
    Participant
    January 10, 2020

    Thank you for the response. The link you sent put me on a page that said “This issue occurs only on computers upgraded to the Windows 10 operating system from an earlier version of Windows. The issue does not occur on computers on which Windows 10 was installed after formatting the disk drive.”
    I in fact just did a clean re-install of Windows before installing Photoshop.
    I did follow the first instruction which said to check the debug data base and found the  DS.ForceCPUOnly to read false false I changed it to read true false as per instruction but this hasn’t helped.
    I didn’t follow any other instructions because they are for crashes during launch. I don’t believe Photoshop organizer even tries to lanch in my instance.

    To re-cap I just did a clean reinstall of windows then purchased and installed Photoshop Elements and Premiere Elements.
    I can launch the Organizer 1X then the next time I try it won’t launch at all. Not from the original screen or from Editor or Premiere Elements. The only way I can get Organizer to launch is to restart my computer. Then it will work 1X but if I shut the app off it won’t work again until the next computer restart.

    Sent from Mail for Windows 10

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