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Floyd JR
Participant
June 13, 2021
Answered

2021 elements

  • June 13, 2021
  • 2 replies
  • 217 views

I had elements and my hard drive crashed. I have had a new one installed and signed out and back in and reloaded the app but when I hit editor it takes me back to sign in page and tries to upload again . I unistalled it and tried again and keep getting same run around loop

 

 

 

 

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Correct answer hatstead

Suggest that you contact Adobe directly.

You can establish a chat session, and they also provide phone numbers appropriate for your geographic location.

Reach us by phone (adobe.com)

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 13, 2021

Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

hatstead
hatsteadCorrect answer
Inspiring
June 13, 2021

Suggest that you contact Adobe directly.

You can establish a chat session, and they also provide phone numbers appropriate for your geographic location.

Reach us by phone (adobe.com)

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