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donnah92559129
Participant
January 7, 2019
Question

32-bit vs. 64-bit for macOS High Sierra

  • January 7, 2019
  • 3 replies
  • 474 views

My Photoshop Elements 11 won't work until I get it updated to 64-bit since I installed macOS High Sierra.  I can't seem to find any help on the Adobe website.  Can anyone help me out?

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
January 7, 2019

Ok, let's see if someone recognizes that. But the chances are, you do need to buy a new version.

T
Test Screen Name
Legend
January 7, 2019

Still, 32 bit apps continue to work in Mojave too. That should be what the warning message is telling you.

So, while I'm sure you have a problem and we'd like to help you with it, it ISN'T that your app isn't 64 bit. However, that is a very old version and might not work in mojave for other reasons.

Please tell us your symptoms.

D
donnah92559129Author
Participant
January 7, 2019

Elements editor opens but only stays open for less than 30 seconds.

99jon
99jon
Legend
January 7, 2019

Check if Elements 11 is listed in the control list and has a checkmark. You could also start by deleting prefs. See this similar thread:

https://forums.adobe.com/message/10844757

T
Test Screen Name
Legend
January 7, 2019

What makes you say that this is the problem? 32-bit support will be removed in Mac OS 10.15, not in High Sierra. Certainly, there are warning messages, but these don't stop anything working, or do they?

D
donnah92559129Author
Participant
January 7, 2019

My mistake.  I meant Mohave 10.14.2.

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