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henrietten57001383
Participant
January 31, 2019
Question

64bit processor

  • January 31, 2019
  • 2 replies
  • 205 views

Adobe Elements 11 is not configured to the 64bit processor on my Mac. The editor keeps quitting unexpectedly.

What should I do. I cannot contact the technical department I keep getting forums only. Help. Henriette

    This topic has been closed for replies.

    2 replies

    99jon
    Legend
    January 31, 2019

    One other thing to try:

    Example is for PSE 2019 - so substitute PSE11

    Click System Preferences in the dock and open Security & Privacy

    Choose the Privacy tab and the choose Accessibility

    Click the lock to unlock (you may be prompted for your Apple system login password)

    Then click the plus button to add the Editor and/or Organizer app. If already listed ensure it has a checkmark. See image below.

    Navigate to:

    To add the Editor:

    Macintosh HD >> Applications >> Adobe Photoshop Elements 2019 >> Support Files

    Choose (highlight) Adobe Photoshop Elements Editor.app and click open

    To add the Organizer:

    Macintosh HD >> Applications

    Choose (highlight) Adobe Elements 2019 Organizer.app and click open

    Re-lock and try launching Elements again. Even if not added to the control list, this often makes a difference after closing Security & Privacy.

    Let us know if it works.

    99jon
    Legend
    January 31, 2019

    Have you updated to Mojave? Try trashing the prefs which is often necessary after updating Mac OS.

    Quit Elements

    Launch Finder and go to your Username >>Library >> Preferences

    Send the following files/folders to the trash:

    Adobe Photoshop Elements 11 Paths

    Adobe Photoshop Elements 11 Settings

    com.adobe.Elements Organizer.11.plist

    com.adobe.PhotoshopElements.plist

    The library is hidden in recent versions of Mac OS. To get to your user library quickly, from the top menu in Finder, click “Go” whilst holding down the Option (Alt) key and your user Library will appear for you to choose.