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Participant
Jun 26, 2025 8:39 PM UTC
Question

7 day trial

the 7 day trial countdown keeps coming up on screen. However my download for pse25 was purchased about 5 days ago and paid in full through Amazon. Would be obliged if you would confirm that your "7 day trial" post is an error and delete it or refund my payment. many thanks

3 replies

Adobe Employee
Jun 27, 2025 7:03 AM UTC

Hi @crabbit_1860,

Please ensure you're logged in with the same Adobe ID that was used to redeem the code.

Visit: https://account.adobe.com

  • Check if PSE 25 appears under the Overview tab.

  • If it does, it's possible that you've either selected the wrong profile or the system has automatically chosen the incorrect one.

To make sure you're using the correct Adobe profile, please follow these steps:


- Disable Auto Profile Selection (if applicable):

- Go to: https://account.adobe.com/security

- Sign in using your Adobe credentials

- Click on Sign-In and Security from the left-hand menu

- Look for the Auto Profile Selection setting and disable it

- Log out, then sign in again in application and manually select the correct profile

For additional help with managing profiles, you can refer to this guide:
Manage Adobe Profiles – HelpX

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Participant
Jun 26, 2025 9:52 PM UTC

This is not a very advanced system
Not recommended, although I still have 35 months to go on my 3 year license

*Bruce W. Bean, Professor Emeritus*

[Personal information removed by moderator.]

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Glenn 8675309
Legend
Jun 26, 2025 10:09 PM UTC

Did you need help with something?    

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