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erinp92825095
erinp92825095
Participant
May 11, 2019
Question

.7z file not included in elements 12 download

  • May 11, 2019
  • 1 reply
  • 271 views

I was sent a link to install elements 12 on a new computer and it only downloaded the .exe file.  It looks like i need the .7z file as well.  I received a archive file missing error.

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    1 reply

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 11, 2019

    Where did you download from?  Was it from an Adobe website page?  What is the name of the file?  Is the exe file possibly a self-executing zip file?  Or is it possibly a stub that is used to download the program compressed archive file?  If you did not obtain the exe file from an official Adobe website or another site that you can trust, I would not click on it.

    If you haven't done so already, go to this site to download registered versions of Elements 12.

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