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rhuntrods
rhuntrods
Participant
November 24, 2016
Question

AAM Updates Notifier Application problems

  • November 24, 2016
  • 1 reply
  • 5612 views

I am getting the error "AAM Updates Notifier Application has stopped working". It happens every time I exit either Premier Elements 15 or Photoshop Elements 15 or if I double click the AAM exe file. I have read all the posts on the forum about this problem, and the main recommendation is to download the newest AAM updates program and install it.

I did that, but it is NOT installing. No error message, but the latest version is 10 and I'm still seeing the crash on version 9.0.0.281

How can I get the newer version of AAM to install over the old version? Or, how can I remove the old version to install the new version. It's currently crashing every day at 2am and every time I exit either Elements program.

This topic has been closed for replies.

1 reply

rahulj78388123
Adobe Employee
rahulj78388123
Adobe Employee
November 24, 2016

Hi Richard,

Have you tried removing and reinstalling photoshop elements? I doubt that reinstalling only AAM could do some damage to PSE.

Though,it is very much recommended to reinstall Adobe Application Manager to resolve all your issues regarding AAM. But still if you are facing the same issue again and again, i would recommend a standard uninstall and reinstall of the PSE. This will definitely resolve the issue you are facing.

You can download and install latest version of AAM from following location:

Adobe - Adobe Application Manager : For Windows

Your feedback is really appreciated.

Thanks,

Rahul

rhuntrods
rhuntrodsAuthor
Participant
November 24, 2016

Rahul,

Thanks. I will try that and report back here. The problem arose I think because I had Elements 13 installed and then installed 15 THEN removed 12. I think that created a discrepancy in AAM versions. Now 13 is gone.

Question: should I just reinstall 15 or remove 15 first? I'm installing both Premier Elements 15 and Photoshop Elements 15 and the AAM problem happens with both (as well as 2am every day). [EDIT: I re-read your answer and it clearly says remove and reinstall. I WILL do that]

Also interesting - I have Lightroom 5 (64 bit) and it is NOT giving any problems with checking for updates. It was installed some time ago.

Also a suggestion. I had Elements 13 installed. I had lots of video .prel files and didn't want to lose them - that's why I installed 15 without removing 13. However, it would be great to have a link to a FAQ on how to install a newer version of Elements over an older version.

rhuntrods
rhuntrodsAuthor
Participant
November 25, 2016

I uninstalled Elements 15 (photoshop & premier), then rebooted, then reinstalled from disc. One very interesting thing is that when I installed with elements 13 on the system, it gave me the 32bit versions. With those removed as well as 15, it gave me the 64 bit versions. Much nicer.

I also verified everything was gone from the installed directories including common files before I reinstalled.

Photoshop seems to run OK but... If you click help/updates AAM STILL CRASHES.

Elements frequently won't exit for a long time, but... wait long enough and... AAM CRASHES.

One nice (?) thing is the crashing version of AAM is not 10.0.0.47 (the latest). AAM starts and tries to check for updates (spinning circle thing) then crashes.

At least I have the 64 bit versions installed now

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