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Bonjour

j'ai fait l'acquisition sur l'Apple Store de la version 2022 de Adobe Photoshop Éléments.

je souhaiterais enregistrer mon logiciel sur mon compte Adobe, mais je ne trouve le numéro de série nul par.

j'ai contacté Apple qui après une longue recherche m'a indiqué que c'était à Adobe de me fournir le numéro.

Si quelqu'un a rencontré le même problème et pouvait m'indiquer la démarche à suivre afin de récupérer mon numéro de licence.

Merci à la communautés.

Olivier

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Community Expert

you have 3 ways to recover a serial number that you once had:

1. if you purchased from or registered with adobe (automatically done with cs6):,

a. you can check your account, https://accounts.adobe.com

b. you can check with adobe support* (be prepared to give the email address used when registering purchasing)

2. if your adobe program is installed on another computer you can recover its serial number from that computer,

* use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Community Expert

Hi

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