Activation issue when moving PSE14 to new PC.

Question

I have signed out (deactivated) PSE14 on my old PC.

I check my account online and it shows PSE14 as a registered product

It also shows No Activated Devices
I have installed PSE14 on my new PC. Organiser loads OK I'm seeing all my images.

But when I try to start the editor it tells me the serial number is already being used.

From reading some help posts I think I need to get Adobe to wipe my activation, but I cannot find out how to contact them. Or is there another answer to my problems.

TIA

Peru Bob · Accepted Answer

Chat is also available. Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

hatstead · Answer

Suggest that you call Adobe directly. Be sure to explain to the agent that you have a problem with activation, not with the use of the software.Reach us by phone (adobe.com)

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.