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Participant
Jun 28, 2022 7:40 PM UTC
Question

Activation Key

I've misplaced my activation key for Photoshop Elements 7, and wish to install it on a new laptop.  I do have the serial number.  Any advice to recover the activation key would be appreciated.  I followed the steps on a previous post, and it didn't work.  Thanks.

6 replies

Peru Bob
Community Expert
Community Expert
Jun 29, 2022 6:15 PM UTC

If you are looking to download the installation file, there is no download for PSE 7 available from Adobe.

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Peru Bob
Community Expert
Community Expert
Jun 29, 2022 6:13 PM UTC
quote

I've misplaced my activation key for Photoshop Elements 7


By @Elaine250492409vzj

 

The redemption code is used only once to get the serial number:

https://helpx.adobe.com/download-install/kb/redemption-code-help.html

 

quote

 I do have the serial number. 


By @Elaine250492409vzj

 

Then you don't need the redemption code.

 

To expand on what Greg_S. said:

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Greg_S.
Community Expert
Community Expert
Jun 29, 2022 8:25 AM UTC

If you have exceeded the maximum activations for your license, you need to contact Adobe Support and tell them to deactivate the license.

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Participant
Jun 29, 2022 4:11 PM UTC
I've only activated it once, when I first purchased it.
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