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Participant
February 16, 2024
Question

Activtation for upgrade PS elements

  • February 16, 2024
  • 4 replies
  • 199 views

I upgraded from 2020 AD elements to 2024.  For activation,  it's asking for a serial number and there are 6 boxes.  My serial number is 24  characters long.  Is there another way to activate?  The confirmation email also list my serial numbers as 24 characters.

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    4 replies

    John Waller
    Community Expert
    Community Expert
    February 17, 2024

    Your serial number should be 24 digits - no characters.


    4 digits of the serial number go into each box in groups of four. 4 digits x 6 boxes = 24 digits.

     

    It's Adobe's way of making it easier to enter the serial number.

     

    Start entering the serial number in the first box and the cursor will jump from box to box for you as you enter all 24 digits.

    Glenn 8675309
    Legend
    February 17, 2024

    serial numbers fro PSE always begin with 1057. 

    Serial numbers for Primere elements always begin with  1043.

    kglad
    Community Expert
    Community Expert
    February 17, 2024

    if you have an upgrade version, you'll be prompted for the newer (2024) version's serial number.  then you'll be prompted for the qualifying upgrade (2020) version's serial number.

    Nancy OShea
    Community Expert
    Community Expert
    February 16, 2024

    The REDEMPTION CODE is a 24-numeric code which you redeem for a product serial number.  See link below for more details.

    https://helpx.adobe.com/download-install/kb/redemption-code-help.html

    Click the link for Non-Subscription Individual

     

    Hope that helps.

     

    [Moderator moved from Using the Community to PS Elements]

     

    Nancy O'Shea— Product User & Community Expert