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E
Ed5CC4
Participant
October 24, 2022
Question

ADJUST FACIAL ELEMENTS NOT APPLYING TO PHOTO

  • October 24, 2022
  • 9 replies
  • 1967 views

I am trying to apply changes on a photo facial features. I make the adjustments and hit the "OK" button. but the changes dont take effect; ie; the photo is the same as before. The circle is around the face and the sliders adjust ok, but the changes dont save. Am I missing something?   Thanks

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9 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 20, 2023

Try contacting Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
March 18, 2023

Try a full uninstall/reinstall of the program and choose the option to delete preferences that should pop up when you uninstall. 

J
johns19585100
Participating Frequently
March 19, 2023

I did a complete uninstall/reinstall, and told it to delete preferences. No Joy. Neither "adjust facial features" nor the liquify distort dialog save what I do in them to the working image.

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
March 18, 2023

I would reset the photoshop elements editor preferences by going to Adobe Photoshop Elements 2023 Editor >Preferences>General, clicking on Reset Preferences on next launch and restarting the photoshop elements editor.

    J
    johns19585100
    Participating Frequently
    March 18, 2023

    No joy, I'm afraid.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 17, 2023

    . . .   I think the Warp tool in the Liquify dialog will be your best bet.

    J
    johns19585100
    Participating Frequently
    March 18, 2023

    Well here's an interesting tidbit: the liquify tool doesn't save changes either!

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 16, 2023

    I know nothing about Macs. It sounds like it may be a file permissions issue. I will ping @Jeff Arola whose expertise includes all things Mac. 

    J
    johns19585100
    Participating Frequently
    March 16, 2023

    Cool, thanks. I can save the file normally, so Elements definitely has write access in general and for this specific file....

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    March 16, 2023

    You can give the Adobe Photoshop Elements 2023 Editor Full Disk Access by going to Apple>System Preferences>Security & Privacy>Full Disk Access, adding the Adobe Photoshop Elements Editor.app in Applications/Adobe Photoshop Elements 2023/Support Files and see if that makes a difference.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 16, 2023

    Well, there is no problem with the photo, using Windows:

     

     

    Are you able to see the changes in the Editor on your Mac?  How are you trying to save it?

     

    J
    johns19585100
    Participating Frequently
    March 16, 2023

    I can see the changes while in the editor module, but when I click OK it doesn't save the changes into the main window.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 16, 2023

    @johns19585100, I believe there have been some improvements in the Guided Edit version.  Can you attach a sample photo that is not working for you.

    J
    johns19585100
    Participating Frequently
    March 16, 2023

    Sure thing. I'm trying to edit my headshot for Linked In. Need more smile goin' on there....

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    March 16, 2023

    @johns19585100 what OS and version of Elements are you using?

    Have you tried adjusting the facial features in the Perfect Portrait Guided Edit (found in Guided>Special Edits)?

    J
    johns19585100
    Participating Frequently
    March 16, 2023

    Ah, sorry, critical element, that. Mac OS Monterey (12.6.2). Elements 2023 (is there another version number somewhere?)

     

    Yes, have tried the guided edit, but it opens the same module for facial adjustment as when you open from advanced.

    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    October 24, 2022

    What OS and version of Elements are you using?

     

    What format photo file are you working on?  Are you working on a file with more than one layer?

    Where are you comparing the adjustments?  Some of them can be quite subtle.

     

    Some screenshots of your observation would be helpful

     

     

     

    J
    johns19585100
    Participating Frequently
    March 16, 2023

    I'm having the same issue. Photoshop Elements 2023, .png file, one layer. I can make my face a cartoon in the filter window, but once I hit OK nothing changes in the source file.

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