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john29871543pnpv
Participant
May 13, 2023 10:50 PM UTC
Question

Adjustments tool bar locked in Quick option

New user, pse 2023, Win 10; installed w/o problem

worked Ok w/QUICK option; when tried again get displays per attached.

have tried:

- changing display aspect

- resetting High DPI settings

 

per postings here w/o success

 

assistance will be appreciated

 

thnx

john w

 

 

 

 

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6 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 15, 2023 7:30 PM UTC

@john29871543pnpv, thanks for letting us know what the problem was.

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Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
May 14, 2023 7:00 PM UTC

. . .  In the meantime, you may want to contact Elements support. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. 

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john29871543pnpvAuthor
Participant
May 15, 2023 4:04 PM UTC

I did contact them i.e. Adobe.

Had control-of-my computer w/Mohd

He identified my graphics card -Intel 620 as the problem; disabled th card and pse works fine.

Just have to remember to:

1. disable graphic card before starting pse

2. enable when done so other applications will run

this is the first time that a software vendor has:

1. directly personally responded to a quiry in a timely manner

2. Solved the problem.

 

thnx to you for your advise, knowledge and interest

 

john w

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 14, 2023 6:58 PM UTC

    @john29871543pnpv, it may be several days before I hear back, but I will keep you posted.

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    Greg_S.
    Community Expert
    Greg_S.Community Expert
    Community Expert
    May 14, 2023 2:45 AM UTC

    Over the past few days we have seen a lot of complaints about black screens showing up.  I suspect that it has something to do with a Windows update, but I'm just guessing here.  I am going to contact Adobe to see if I can get any further information about it.

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    john29871543pnpvAuthor
    Participant
    May 14, 2023 6:49 PM UTC

    Greg

     

    was about to re-install, but will wait for yr next update

     

    thnx

     

    john w

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