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Participant
December 9, 2022
Question

Adobe Elements - Problem mit der Seriennummer

  • December 9, 2022
  • 1 reply
  • 295 views

Guten Tag,

 

ich habe ein ein Konto bei Adobe und wollte meinen Lizenzschlüssel (Adobe Elements 2020) dort registrieren. Nach der Eingabe der Seriennumer erhalte ich die Information: "Diese Seriennummer wird bereits verwendet"

 

Ich habe aber kein weiteres Konto, indem diese Seriennummer verwendet wird. Wer kann mir da helfen ?

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1 reply

Greg_S.
Community Expert
Community Expert
December 10, 2022

Elements recently released Elements 2023.  If you only just purchased Elements 2020, you may have been scammed.

 

Have you previously used Elements 2020 on a computer?  If so, it will already have been registered to your account and you are not required (and cannot) register the program again.  It is possible that you have activated the program too many times.  If that is the case, you must contact Elements support and tell them to reset the activations for your license. You can start a chat session by clicking on the blue Contact Us button under the Help & Support menu at Adobe.com. Or you can contact Support by telephone using the numbers listed here: https://helpx.adobe.com/contact/phone.html. Hours of operation outside of the United States are limited. See the phone link for details.  The hours also apply to Chat Support.