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mykeo67903492
mykeo67903492
Participant
November 8, 2016
Question

ADOBE HAVE LOCKED MY ADMINISTRATOR RIGHTS ON MY COMPUTER

  • November 8, 2016
  • 1 reply
  • 228 views

I permitted you to create a new administrator on my machine and now find I am unable to access my own priviledges.  Support do not seem interested.  Who will unlock my machine.  Very bad, very bad indeed

    This topic has been closed for replies.

    1 reply

    mytaxsite
    mytaxsite
    Inspiring
    November 8, 2016

    How did this happen?  did they have access to your machine?  Is your old Administrator account still working and have you access to it?

    If the old Administrator account is still working then you can reset the password for the new administrator account but please tell us what is your operating system.  I can help you with Windows 10 and give you instructions how to do it.

    mykeo67903492
    mykeo67903492Author
    Participant
    November 8, 2016

    A kind gentleman was trying to resolve the issue of why "Elements" will not install.  Access was requested to create an administrator to see if the download issues persist.  They do but the session timed out before it could be removed.  Elements still does not install so have given up on trying.  Did manage to get through to support and another kind gentleman managed to delete that account.  All fine now.  Thank you for your kind considerations and help.  By the way I little idea about computers, totally baffling

    mytaxsite
    mytaxsite
    Inspiring
    November 8, 2016

    OK thanks for posting.  Now if you want further help to install your product, please start a new thread so that somebody here can help you. 

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