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liav20625184
Participant
September 9, 2017
Question

Adobe Photoshop Element 10

  • September 9, 2017
  • 1 reply
  • 1477 views

ik heb mijn adobe verschillende keren opnieuw moeten installeren hij werkte niet meer !

gekocht bij Bol.com heb hem al aardig lang eigenlijk een jaar of 2 en nu plots werkt het niet meer

eraf gehaald en opnieuw geinstalleerd nu maar zonder werking van mijn program.

nu vandaag nog maar eens geprobeerd kreeg nu na bijna installeren dit volgende in beeld  wat is het en kan ik er aan doen  mijn serial number is oke.

[Moved from Pixel Bender to Photoshop Elements by a moderator]

This topic has been closed for replies.

1 reply

Adobe Employee
September 19, 2017

Hi,

Please try the solutions mentioned at Error DF024 installing Adobe Creative Cloud, Creative Suite, Elements products

Thanks,

Arshla

thomasp95952775
Participant
September 21, 2017

PSE 10 - Failure to Boot

From: thomasp95952775

Arshla, Thanks for the link to: https://helpx.adobe.com/creative-cloud/kb/error-df024-installing-creative-cloud.html; however, before I try this option, kindly tell me if this Fix will also applies to the following:

1. Adobe Photoshop Elements 10 started failing to boot up a month or so ago. I am guessing that this MAY have been due to either:

   (1) Windows-KB890830-x64-V5.51?

   (2) Windows Defender definition updates?

   (3) Registry cleanup?

2. In order to correct, I made numerous attempts to uninstall & reinstall PSE 10; I received the following error massages:

  i. Attempted to uninstall & reinstall & received error message: “Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable.”

  ii. Uninstalling Adobe Photoshop Elements 10: (Stopped while copying new files)

  iii. Adobe Photoshop Elements 10: Error 1316. The specific account already exist.

  iv. Uninstalling Adobe Photoshop Elements 10: (Stopped while copying new files)

  v. Adobe Photoshop Elements 10: Error 1316. The specific account already exist.

  vi. Element Organizer: Photoshop Elements cannot start or  continue because of missing filer (s). Please reinstall.

  vii. At some point, I reset to Windows 7  & the PSE 10 worked fine for a while; however, it either was a temp FIX or else I screwed up something.

  viii. Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable.

3. AT THIS POINT, PSE 10 WILL STILL NOT BOOT UP & I NEED HELP!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

4. PC Desktop System:

a. Hardware:

  i. Processor-a: 3.40 gigahertz Intel Core i5-3570K

  ii. Main Circuit Board-b: Board: ASUSTeK COMPUTER INC. P8Z77-V LK Rev X.0x

  iii. Drives: 7628.67 Gigabytes Usable Hard Drive Capacity - 3182.28 Gigabytes Hard Drive Free Space.

  iv. Memory Modules: 16,328 Megabytes Usable Installed Memory

  v. Display: NVIDIA GeForce GT 430 [Display adapter] - ASUS VE278 [Monitor]

b. Software:

   (1) Operating System: Windows 10 Professional (x64) Version 1703 (build 15063.608)-English.

   (2) Update: Windows-KB890830-x64-V5.51

   (3) Boot Mode: Legacy BIOS in UEFI (Secure Boot not supported)

   (4) Anti Virus: Windows Defender Version 4.11.15063.447, Scan Engine Version 1.1.14104.0, Virus Definitions Version 09/18/17 Rev 1.251.1094.0

   (5) Virus Protection:   OK  Up-to-date

c. Hotfix:

  ii. APSB17-27 Critical  Adobe Digital Editions security update for Digital Editions 4.5.1.0

c. Software Licenses:

  i. Adobe Systems - Adobe Photoshop Elements 10: xxxx-xxxx-xxxx-xxxx-xxxx-8256 

  ii. Installed prior to May, 2014, replaced Adobe Photoshop Elements Language Version: 8.0.0 (8.0 (20090905.r.605812) of 8/12/2010, Operating System: Windows 7 64

  iii. Microsoft - Internet Explorer 00371-OEM-0636141-16503

  iv. Microsoft - Windows 10 Professional (x64) 00330-80000-00000-AA856

  v. Microsoft - Windows Media Encoder 9 Series 69542-825-0696257-04786 

d. Software Versions:

  i. Adobe Systems - Acrobat Reader DC version 17.12.20098.240878

  ii. Adobe Systems - Acrobat Update Service version 1.824.23.7067

  iii. Adobe Systems - Digital Editions 4.5 version 4.5.1.0

  iv. Adobe Systems - Elements Organizer version 10.0

  v. Adobe Systems - Flash Player Update Service version 18,0,0,232

  vi. Adobe Systems - Photoshop Elements version 10.0

  vii. Adobe Systems - Photoshop Elements Editor version 10.0

  viii. Adobe Systems - Reader and Acrobat Manager version 1.824.23.7067

  ix. Adobe Systems - Shockwave Flash version 27,0,0,130 (32/64-bit)

  x. Adobe Systems - Updater Startup Utility version 2.2.0.2 (Build Version: 1.0; Build Date: BUILDDATETIME)

  xi. Microsoft - .NET Framework version 2.0.50727.8784 (32/64-bit)

  xii. Microsoft - .NET Framework version 3.0.6920.8795

  xiii. Microsoft - .NET Framework version 4.0.41210.0 (32/64-bit)

  xiv. Microsoft - .NET Framework version 4.7.2046.0 (32/64-bit)

  xv. Microsoft - Antimalware Service Executable version 4.11.15063.447 (64-bit)

  xvi. Microsoft - Internet Explorer version 11.00.15063.0 (32/64-bit)

  xvii. Microsoft - Office Isolated Converter Environment version 12.0.6500.5000

Thanks, thomasp95952775