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thierry_2340
Participant
Nov 9, 2025 9:29 AM UTC
Answered

Adobe Photoshop Elément 2021 et Première Elémént 2021 impossible à réinstaller.

Bonjour, J'ai acheté Adobe Photoshop élément 2021 ainsi que Adobe première élément 2021, il y a quelques années. Récemment j'ai du changer le disque dur de mon PC. Mon système d'exploitation est Windows 11. Je ne peux pas ré installer mes produits Adobe. Comment puis-je faire ? Merci de votre aide

thierry_8659Correct answer
Participant
Nov 17, 2025 9:04 AM UTC

Hi, Problem solved. An earlier version of Photoshop was created using a "Googlemail" address, while the most recent version was created using a "Gmail" address. Therefore, I couldn't download the correct version. But now it's fixed. Thank you for looking into my problem.

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Nov 9, 2025 8:44 PM UTC

What exactly is the problem?  Are you getting any error messages?  If so, please post a screenshot.

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thierry_8659Correct answer
Participant
Nov 17, 2025 9:04 AM UTC

Hi, Problem solved. An earlier version of Photoshop was created using a "Googlemail" address, while the most recent version was created using a "Gmail" address. Therefore, I couldn't download the correct version. But now it's fixed. Thank you for looking into my problem.

Translate
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