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A
Apostolos Printezis
Participant
December 3, 2017
Question

Adobe Photoshop Elements 10 crash

  • December 3, 2017
  • 2 replies
  • 1164 views

I cannot open Adobe Photoshop Elements 10. When I'm trying to open the program I'm recieving this message

This topic has been closed for replies.

2 replies

keesm58873632
keesm58873632
Participant
March 16, 2018

same problem, I have an brand new iMac with High Sierra. Cannot install this program again grrrrr. Do not want to by it again. Bought it in the App Store so I could not register is at Adobe and there it stops, many hours searched for a solution but dit not find it. Also it installs in German??? not my default it is English.

Can anyone help me with this issue

Little_Pale_Face
Little_Pale_Face
Inspiring
March 16, 2018

Hi,

I am not a MAC person so I could be wrong here.

I think the installation is controlled by the App Store installer so I think your best bet is to contact Apple.

[On Windows systems, the Windows Store app is controlled by Microsoft.]

Someone else may come up with a better solution but I suggest you go back to the Apple store. If it is Adobe's fault then the App store should chase it for you.

I suppose you could try getting a refund and then buy the product on DVD from an online store.

Brian

S
syleelove
Participant
May 11, 2018

I have contacted apple and they told me to contact Adobe.
I have the same problem.

L
lennyv55583982
Participant
February 12, 2018

I have the same problem! Dit you find the solution??

    Little_Pale_Face
    Little_Pale_Face
    Inspiring
    February 12, 2018

    Hi,

    Which operating system are you running on?

    Is the problem occurring when you try to load the organizer, the editor or both?

    Have you tried uninstalling & reinstalling PSE 10?

    Brian

    L
    lennyv55583982
    Participant
    February 12, 2018

    Hi!

    MacOS High Sierra.

    I bought my Photoshop Elements 10 editor in the App Store in 2012.

    Two weeks ago the app still worked but photoshop didn't save my items anymore.

    That's when I removed the app en tried to reinstall. Then I got the error message like shown above.

    I also tried all the steps shown on the Adobe support page;

    Troubleshoot Mac Application Store version of Photoshop Elements

    Hope you can help me out!

    Lenny

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