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Participant
January 26, 2017
Question

Adobe Photoshop Elements 15 photo editor does not open

  • January 26, 2017
  • 1 reply
  • 746 views

I installed free Adobe Photoshop Elements 15. When trying to open photo editor, a dialog comes up with error code 0xc000007b and the following text: Could not start the program... Organizer works.  I have Windows 10 64 bit.

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    1 reply

    Community Manager
    January 27, 2017

    Try updating your visual C++ version.

    To do so,

    1. Download and install Microsoft Visual C++ Redistributable for Visual Studio 2012 from the Microsoft site.
    2. Restart your computer.
    3. Launch Photoshop Elements

    If the issue still persists, try re-installing the application.

    Thanks,
    Anwesha

    Participant
    January 27, 2017

    Did not help. Restarting or re-installing did not help either.

    99jon
    Legend
    January 27, 2017

    This is sometimes caused by a component of free anti-virus or ad-aware software which may have been installed when bundled with another product update or browser add-on. Look for errors in the crash log by going to event viewer.

    https://helpx.adobe.com/photoshop-elements-editor/using/find-crashlogs.html

    You may see something like:

    Faulting module: LavasofTcpService64.dll

    If so, remove the Lavasoft program and try launching Elements again. It may be listed as Web Companion.

    • -Go to the Windows Control Panel >> Programs (Uninstall a Program)
    • -Find and select Web Companion.
    • -Click Uninstall.