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geir toreh22176542
Participating Frequently
January 5, 2018
Question

Adobe Photoshop Elements 2018 Windows store version

  • January 5, 2018
  • 2 replies
  • 1831 views

Bought and installed Adobe Elements 2018 today.

I installed Photoshop Elements 2018 from Windows Store (last version of Windows 10). The Photo editor works fine, but the Organizer will not launch. I just starts the splashes and then it stops straight away. No error Message, only this text; "A problem caused the program to stop and it will be closed. You will receive a Message if a solution is available"... Does not help me much...

Any suggestions how to solve this problem?

    This topic has been closed for replies.

    2 replies

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 8, 2018

    Apologies for the inconvenience.

    Request you to please provide the crash logs. Please see following link for instructions:

    Photoshop Elements Editor Help | How to Find Crash Logs on Windows

    G
    geir toreh22176542Author
    Participating Frequently
    January 8, 2018

    Tanks for Your reply. The requested information follows below.

    As jpeg:

    As txt:

    Programnavn med feil: PhotoshopElementsOrganizer.exe, versjon: 0.0.0.0, tidsangivelse: 0x5a0413b4

    Modulnavn med feil: ucrtbase.dll, versjon: 10.0.16299.125, tidsangivelse: 0x70f70cc4

    Unntakskode: 0xc0000409

    Feilforskyvning: 0x000000000006b70e

    Feil prosess-ID: 0x27dc

    Feil starttid for program: 0x01d38850b8fda2b5

    Feil programbane: C:\Program Files\Adobe\Elements 2018 Organizer\PhotoshopElementsOrganizer.exe

    Feil modulbane: C:\WINDOWS\System32\ucrtbase.dll

    Rapport-ID: c95d22b7-2cdc-4e7e-a233-3fb0e862db25

    Fullstendig navn på feilpakke: AdobeSystemsIncorporated.PhotoshopElements2018_1.46.0.0_x64__ynb6jyjzte8ga

    Relativ program-ID for feilpakke: AdobePhotoshopElements2018

    A
    Adobe Employee
    arshla jindal
    Adobe Employee
    January 17, 2018

    Thanks for this information. We have been trying to reproduce your issue at our end to investigate it further.

    Though you might have already tried this up, but still re-confirming.

    Please check and install all latest Windows updates on your system. After this, please mention your win 10 version from About your PC settings:

    Please also try that if you have any antivirus installed on your PC, disable it and see if the Elements Organizer launches.

    Thanks.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 5, 2018

    Try this:

    Elements Organizer crashes at launch

    G
    geir toreh22176542Author
    Participating Frequently
    January 5, 2018

    Tanks Peru,

    I have already tried some of those alternatives, but the problem is that I have the Windows Store app Version. It seems that the suggestions in Your link, more or less, are meant for the desktop Version of the Organizer. All configuration, files and paths seems to be stored in the WindowsApp folder when it comes to the Windows store version...??

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