Adobe Photoshop Elements 2020 not loading

Forum|Forum|3 years ago
December 3, 2022
2 replies
272 views

I bought Adobe Photoshop Elements 2020 in September 2020 and have never been able to use it.

Whenever I have tried to open the organiser, photo or video editor I have either become stuck in a constant sign-in loop or the 'loading' notification will disappear and nothing will happen. Over the years I have uninstalled and reinstalled it many times, restarted my laptop over and over, been told to change languages, and contacted various customer support services and nothing has ever been able to make it work.

Has anyone else seen this issue and how did you go about resolving it?

This topic has been closed for replies.

Greg_S.

Community Expert

@Alex5FCA do you have an HP printer with HP Smart software installed? If so, does deleting the HP software fix your problem?

Greg_S.

Community Expert

Do you have a wif-fi printer? If so, try going to Windows Settings and change the default printer to something other than the wi-fi printer. Even a virtual PDF printer will work. Several users have reported success with this method.