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Colin21997742npkm
Participant
November 30, 2021
Question

Adobe Photoshop Elements 2022 on Windows 11 [Organizer unable to read HEIC/HEIF files]

  • November 30, 2021
  • 3 replies
  • 2178 views

Hi , I just bought Adobe Photoshop Elements 2022 and I am having a problem with it on my new Windows 11 PC.

 

Most of my photographs are from my iPhone and are in the HEIC format. And The Organiser software is telling me that it can't read these files. It tells me that I need to install the HEIF Image Extension for Windows 10 

 

However I have already installed the HEIF Image Extension and HEVC Video Extension for Windows 11 installed.

 

Is this a know issue or is there any workaround / fix. 

 

Thanks

    This topic has been closed for replies.

    3 replies

    D
    Daniel22174489cjac
    Participant
    March 22, 2022

    I am having the same problem.  I tried all the suggestions given with out any luck.   Has this issue been resolved with anyone and if so would you kindly provide the resolution?  

      E
      Eric22091292kkw9
      Participating Frequently
      May 8, 2022

      This still doesn't work.   I've tried restarting adobe, clearing the cache, and reinstalling all of the programs.  Windows Photos opens the files without issue.  Adobe redirects me to the installation page instructions that don't work.  Hard to imagine being more frustrated with this purchase at this point.

        A
        Community Manager
        aaron_vijayan17113048Community Manager
        Community Manager
        December 6, 2021

        Hi Colin,

         

        Thank you for reaching out on the Adobe Forums. Could you please share a screenshot of what happens when you try to import HEIC files into your EO Catalog on a Win 11 machine?

         

        Regards,

        Aaron

        martino15496011
        martino15496011
        Participating Frequently
        December 12, 2021

         

        Attached is an example of what happens for me on SOME heic files (not all of them).

        Note, when I move the mouse cursor over the blank photo it draws a circle around faces it recognizes!

        So it has somehow interpreted the picture correctly but is not displaying correctly.

         

        A
        Community Manager
        aaron_vijayan17113048Community Manager
        Community Manager
        January 17, 2022

        Thank you, would it be possible for you to share a sample image so that we can have a look at our end and investigate?

         

        Regards,

        Aaron

        martino15496011
        martino15496011
        Participating Frequently
        December 1, 2021

         

        I have the same problem. Sometimes it works sometimes Organizer crashes.

        I dont think Adobe have tested propoerly on Windows 11.

         

         

          B
          Blue Aggie Fan
          Participant
          December 1, 2021

          Thank you! I was afraid this was the case. I'll wait (again) to buy a version of Elements that actually supports these formats.

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