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Thomas John Exelby
Participant
Apr 10, 2024 6:40 AM UTC
Answered

Adobe Photoshop Elements 2023 - mp4 not importing video, only audio.

I have relevant codecs and the videos play correctly on VLC player. 

 

Have attached screenshot of media information


Thanks in advance

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Thomas John ExelbyCorrect answer
Participant
Apr 10, 2024 8:29 PM UTC

Thankyou for the reply Greg, fortunately I managed to resolve the problem.
The resolution of the imported video was higher than the project setting (4K > 1080p). I had incorrectly assumed Premiere would automatically scale any imported video.

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2 replies

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
Apr 10, 2024 7:48 AM UTC

The duration seems a little odd.  What is the source of the video?  Does it contain HDR color space?   Please post a screenshot of any error message you are receiving?

 

Also provide the files full properties from MediaInfo which is a free utility.

 

You can also try transcoding the video with Handbrake, another free utility.

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Thomas John ExelbyAuthorCorrect answer
Participant
Apr 10, 2024 8:29 PM UTC

Thankyou for the reply Greg, fortunately I managed to resolve the problem.
The resolution of the imported video was higher than the project setting (4K > 1080p). I had incorrectly assumed Premiere would automatically scale any imported video.

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