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Thomas John Exelby
Participant
April 10, 2024
Answered

Adobe Photoshop Elements 2023 - mp4 not importing video, only audio.

  • April 10, 2024
  • 1 reply
  • 415 views

I have relevant codecs and the videos play correctly on VLC player. 

 

Have attached screenshot of media information


Thanks in advance

This topic has been closed for replies.
Correct answer Thomas John Exelby

Thankyou for the reply Greg, fortunately I managed to resolve the problem.
The resolution of the imported video was higher than the project setting (4K > 1080p). I had incorrectly assumed Premiere would automatically scale any imported video.

1 reply

Greg_S.
Community Expert
Greg_S.Community Expert
Community Expert
April 10, 2024

The duration seems a little odd.  What is the source of the video?  Does it contain HDR color space?   Please post a screenshot of any error message you are receiving?

 

Also provide the files full properties from MediaInfo which is a free utility.

 

You can also try transcoding the video with Handbrake, another free utility.

T
Thomas John ExelbyAuthorCorrect answer
Participant
April 10, 2024

Thankyou for the reply Greg, fortunately I managed to resolve the problem.
The resolution of the imported video was higher than the project setting (4K > 1080p). I had incorrectly assumed Premiere would automatically scale any imported video.

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